Shipping policy

At Mohajer.ae, we are committed to delivering your orders efficiently and on time. This Shipping Policy outlines how your orders are processed, shipped, and delivered, ensuring transparency and confidence with every purchase.

1. Order Processing & Handling Time

  • All orders require a handling period of 3–5 business days before shipment.
  • During this time, your order is confirmed, quality-checked, and prepared for dispatch.
  • Orders placed on weekends or UAE/KSA public holidays will begin processing on the next business day.

2. Shipping Timeframes

Once dispatched, estimated delivery times are as follows:

  • United Arab Emirates (UAE): 7–12 business days
  • Kingdom of Saudi Arabia (KSA): 10–15 business days

Delivery times are estimates and may be affected by courier delays, customs clearance, or peak shopping seasons.

3. Tracking Your Order

  • A tracking number will be provided once your order has been shipped.
  • You can track your shipment using the link sent to your registered email.

4. Shipping Fees & Duties

  • Shipping fees are calculated at checkout and are non-refundable.
  • Any applicable customs duties, VAT, or import fees are the responsibility of the customer.
  • Delays caused by customs inspections are beyond our control and may extend delivery times.

5. Address & Name Accuracy

  • Customers are fully responsible for providing the correct and complete shipping details, including full name, address, and contact number.
  • Mohajer.ae is not liable for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided at checkout.
  • If an order is returned due to incorrect details, reshipping fees will be charged to the customer.

6. Delivery Confirmation

  • Once a package is marked as delivered by the courier, Mohajer.ae is not responsible for lost or stolen items.
  • Customers are encouraged to provide a safe and secure delivery address to avoid such issues.

7. Delays & Non-Delivery

  • While we partner with trusted logistics providers, occasional delays beyond our control may occur.
  • If your order has not been delivered within 30 days of dispatch, please contact our support team at support@mohajer.ae for assistance.

8. Split Shipments

  • To ensure faster delivery, your order may be shipped in multiple parcels if items come from different fulfillment centers.
  • You will not be charged additional shipping fees for split deliveries.

9. Customer Support

For any concerns about your order or delivery status, please contact our team at support@mohajer.ae. We are here to help.

📌 Important Note: By placing an order on Mohajer.ae, you agree to this Shipping Policy and acknowledge that accurate shipping details are the responsibility of the customer.